Unauthorised Debit Orders and Lack of Refund Resolution

I am writing to formally address a matter of significant concern regarding the handling of my account with Oneplan. Despite repeated attempts to rectify the issue, I have encountered an alarming lack of accountability and transparency from Oneplan. In September 2023, following my retrenchment, I promptly cancelled policies with Oneplan, which I took out for my wife and child, due to financial constraints. Despite this cancellation, unauthorized debit orders continued to be processed against my account without my knowledge or consent. Upon discovering these irregularities, I promptly contacted Oneplan, only to encounter significant obstacles in securing a resolution. Despite multiple communications, including two phone calls made on April 2nd, 2024, wherein I was provided with nonexistent contact information—an act I deem as deceptive—I was met with further frustration. Subsequent attempts via WhatsApp chat on April 3rd, 2024, yielded a wholly unsatisfactory response, with Oneplan asserting that I had been granted a purported "premium holiday" for October 2023, a claim I found incredulous and promptly rejected. Regrettably, the inefficiency and lack of communication exhibited by Oneplan have necessitated drastic measures on my part, including the cancellation of debit orders directly with my bank. Furthermore, the recent attempt by their collections department to coerce payment for unauthorized debits further underscores the systemic dysfunction within Oneplan's operations. It is with great disappointment that I find myself compelled to publicly recount my experience. While I had hoped to resolve this matter amicably, the continued disregard for customer satisfaction and basic principles of transparency leave me no choice but to share my experience with others. I cannot, in good conscience, recommend Oneplan to prospective clients.