DO
Doline O
1 reviews | Active since Sept 2016
01 Jul 2024, 22:58
UNAUTHORISED DEBIT ORDERS
One Plan was not authorised to deduct any premiums from my account. I have written proof where I asked Razia Yousuf on 26 June 2024 to cancel cover of all 5 my yorkies as I need to discuss another plan with only the 1 yorkie. She did not contact me back. I reversed the premiums which were deducted tonight and the amounts were different. On the contract it is stated that this can be done witin 5 days. One Plan was phoning me about 5 times a day to get business from me but after I requested the cancellations they still deducted money. If someone do not phone me immediately during the day, this matter will be forwarded to the Ombudsman.
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Replies (3)
Oneplan Insurance's replyOfficial
02 Jul 2024, 09:46Dear Doline,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that clients have a 7-day cooling-off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications and if a premium was collected it will be refunded to the nominated bank account. If the cancellation request was sent after the 7-day cooling off period, there is a one (1) calendar month notice period that is required. We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that clients have a 7-day cooling-off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications and if a premium was collected it will be refunded to the nominated bank account. If the cancellation request was sent after the 7-day cooling off period, there is a one (1) calendar month notice period that is required. We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 Jul 2024, 09:46
Official
Dear Doline,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that clients have a 7-day cooling-off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications and if a premium was collected it will be refunded to the nominated bank account. If the cancellation request was sent after the 7-day cooling off period, there is a one (1) calendar month notice period that is required. We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience that has been caused and for the circumstances under which your Hellopeter posting has reached us. Please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that clients have a 7-day cooling-off period from the date of application. If a client discovers that they are unhappy with the product provided by the Insurer within this period, they have the option to cancel the policy within the 7-day cooling off period with no financial implications and if a premium was collected it will be refunded to the nominated bank account. If the cancellation request was sent after the 7-day cooling off period, there is a one (1) calendar month notice period that is required. We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand. Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
DO
Doline O's updateReviewer Update
02 Jul 2024, 10:33Your aftercare service does not warrant any rating. Please ask your consultant to give you all the emails I have send her.
DO
Doline O's update02 Jul 2024, 10:33
Reviewer Update
Your aftercare service does not warrant any rating. Please ask your consultant to give you all the emails I have send her.
Oneplan Insurance's replyOfficial
02 Jul 2024, 11:42Dear Doline,
Thank you for taking our call earlier and for allowing us the opportunity to further assist you.
As per our telephonic conversation, we will revert to you with feedback.
Kind Regards,
Oneplan
Thank you for taking our call earlier and for allowing us the opportunity to further assist you.
As per our telephonic conversation, we will revert to you with feedback.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 Jul 2024, 11:42
Official
Dear Doline,
Thank you for taking our call earlier and for allowing us the opportunity to further assist you.
As per our telephonic conversation, we will revert to you with feedback.
Kind Regards,
Oneplan
Thank you for taking our call earlier and for allowing us the opportunity to further assist you.
As per our telephonic conversation, we will revert to you with feedback.
Kind Regards,
Oneplan