Unauthorised Debit Order and Insurance Policy Activated Without Consent

Towards the end of December, I was contacted by a OnePlan agent who attempted to sell me car insurance. During this call, I clearly stated that I was still shopping around and that I did not wish to take out the insurance at that stage. I requested a quote only.

The agent informed me that in order to generate a quote, all details including my banking information needed to be completed. I explicitly reiterated that I was not consenting to the insurance policy, only to receiving a quote.

Despite this, on the 1st of January 2026, a debit order was processed from my bank account without my authorisation. At that time, OnePlan did not even have the vehicle registration details, which further confirms that no valid insurance policy could have been agreed to.

Since then, I have contacted OnePlan multiple times to resolve this matter. Unfortunately, the responses have been dismissive, and I have been given repeated assurances that the issue would be resolved or that I would receive a callback, none of which have materialised. To date, no resolution or refund has been provided.

I am extremely disappointed by the handling of this matter, especially as I already have an existing policy with OnePlan. This experience has significantly undermined my trust in the company, and I am now considering terminating my relationship with OnePlan entirely.

I request the immediate cancellation of the unauthorised policy, a full refund of the amount debited, and written confirmation that no further debits will be processed.