MM
Malebo M
1 reviews | Active since May 2021
01 Apr 2024, 16:15
Unauthorised debit order
My insurance was suspended . I did not make arrangements to pay and active the insurance due to lack of funds. One of their consultants phoned on the 28th and activated my insurance without my permission. I explained to him that I will phone in towards the end of April month to make arrangements and pay so as to activate the insurance .Today I received sms notification that a new insurance card will be send to me despite the fact that I did not activate the insurance. I need them to reverse status of the insurance to be suspended since I did not give any permission to activate it . I have sent them WhatsApp messages and they are not doing anything. Policy no:
Helpful (0)
Replies (3)0
Replies (3)
Oneplan Insurance's replyOfficial
02 Apr 2024, 09:38Dear Malebo,
Thank you for bringing this matter to our attention and for speaking with us earlier.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Following our conversation, kindly note that your payment method has been changed to EFT and we have proceeded to send an email to your listed email address.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for bringing this matter to our attention and for speaking with us earlier.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Following our conversation, kindly note that your payment method has been changed to EFT and we have proceeded to send an email to your listed email address.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 Apr 2024, 09:38
Official
Dear Malebo,
Thank you for bringing this matter to our attention and for speaking with us earlier.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Following our conversation, kindly note that your payment method has been changed to EFT and we have proceeded to send an email to your listed email address.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Thank you for bringing this matter to our attention and for speaking with us earlier.
We sincerely apologize for any inconvenience caused and the circumstances under which your posting has reached. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Following our conversation, kindly note that your payment method has been changed to EFT and we have proceeded to send an email to your listed email address.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
MM
Malebo M's updateReviewer Update
02 Apr 2024, 14:28Appreciation to Ms Merishnie Dheepnayaran for the prompt response in resolving my problem.
As early as 8 o ‘ clock this morning,she contacted me and resolved the problem. It was the first time I experienced bad service from Oneplan and I believe it was the last time.
We had a long discussion which lasted for over 1 hour 40. She did apologise . Apology was accepted . I am happy and satisfied how she handled the problem. Oneplan health insurance had previously rendered an excellent service to me.
As early as 8 o ‘ clock this morning,she contacted me and resolved the problem. It was the first time I experienced bad service from Oneplan and I believe it was the last time.
We had a long discussion which lasted for over 1 hour 40. She did apologise . Apology was accepted . I am happy and satisfied how she handled the problem. Oneplan health insurance had previously rendered an excellent service to me.
MM
Malebo M's update02 Apr 2024, 14:28
Reviewer Update
Appreciation to Ms Merishnie Dheepnayaran for the prompt response in resolving my problem.
As early as 8 o ‘ clock this morning,she contacted me and resolved the problem. It was the first time I experienced bad service from Oneplan and I believe it was the last time.
We had a long discussion which lasted for over 1 hour 40. She did apologise . Apology was accepted . I am happy and satisfied how she handled the problem. Oneplan health insurance had previously rendered an excellent service to me.
As early as 8 o ‘ clock this morning,she contacted me and resolved the problem. It was the first time I experienced bad service from Oneplan and I believe it was the last time.
We had a long discussion which lasted for over 1 hour 40. She did apologise . Apology was accepted . I am happy and satisfied how she handled the problem. Oneplan health insurance had previously rendered an excellent service to me.
Oneplan Insurance's replyOfficial
03 Apr 2024, 16:30Dear Malebo,
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are glad to hear that despite the circumstances Mereshnie was able to create a memorable experience for you. Our clients are important to us, we strive to deliver an exceptional customer experience in all interactions and whilst this is a journey, we are fully committed to achieving this
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are glad to hear that despite the circumstances Mereshnie was able to create a memorable experience for you. Our clients are important to us, we strive to deliver an exceptional customer experience in all interactions and whilst this is a journey, we are fully committed to achieving this
We are glad to have you a part of the Oneplan family and look forward to keeping you impressed for the years to come
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply03 Apr 2024, 16:30
Official
Dear Malebo,
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are glad to hear that despite the circumstances Mereshnie was able to create a memorable experience for you. Our clients are important to us, we strive to deliver an exceptional customer experience in all interactions and whilst this is a journey, we are fully committed to achieving this
Thank you for providing us with feedback on the matter.
We appreciate the opportunity granted to restore the experience and we are glad to hear that despite the circumstances Mereshnie was able to create a memorable experience for you. Our clients are important to us, we strive to deliver an exceptional customer experience in all interactions and whilst this is a journey, we are fully committed to achieving this
We are glad to have you a part of the Oneplan family and look forward to keeping you impressed for the years to come
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan
Thank you for choosing Oneplan for your insurance needs.
Kind Regards,
Oneplan