AM
Anika M
1 reviews | Active since May 2021
16 May 2022, 15:50
Unacceptable service
Absolutely beyond disappointed with Oneplan pet insurance. What a waste of money.
My poor pet went through so much trauma and yet Oneplan did not assist or made me wait and not assisting in cancelling aswell. How disgusting that a business that's meant to help our pets just use us to take our money.
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Oneplan Insurance's replyOfficial
17 May 2022, 09:43Good day Anika,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us as we do value all of our clients and fur-babies.
Kindly note that upon investigation we discovered that the services rendered on the invoice for your fur-baby were linked to grooming. As per our policy terms and conditions, costs for pet prescription food, accessories such as beds, toys, leashes, grooming etc are excluded from the policy. Please note that on all our Pet Plans we offer medical cover for your fur-babies health. Unfortunately, grooming falls within the bounds of our very few excluded conditions.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us as we do value all of our clients and fur-babies.
Kindly note that upon investigation we discovered that the services rendered on the invoice for your fur-baby were linked to grooming. As per our policy terms and conditions, costs for pet prescription food, accessories such as beds, toys, leashes, grooming etc are excluded from the policy. Please note that on all our Pet Plans we offer medical cover for your fur-babies health. Unfortunately, grooming falls within the bounds of our very few excluded conditions.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply17 May 2022, 09:43
Official
Good day Anika,
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us as we do value all of our clients and fur-babies.
Kindly note that upon investigation we discovered that the services rendered on the invoice for your fur-baby were linked to grooming. As per our policy terms and conditions, costs for pet prescription food, accessories such as beds, toys, leashes, grooming etc are excluded from the policy. Please note that on all our Pet Plans we offer medical cover for your fur-babies health. Unfortunately, grooming falls within the bounds of our very few excluded conditions.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us as we do value all of our clients and fur-babies.
Kindly note that upon investigation we discovered that the services rendered on the invoice for your fur-baby were linked to grooming. As per our policy terms and conditions, costs for pet prescription food, accessories such as beds, toys, leashes, grooming etc are excluded from the policy. Please note that on all our Pet Plans we offer medical cover for your fur-babies health. Unfortunately, grooming falls within the bounds of our very few excluded conditions.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Please note that this is by no means a ploy to refuse payment of the claim. We do have your fur-babies best interests at heart, and we will assist with all we can in line with our terms and conditions.
Once again, we apologize for any inconvenience caused.
Kind Regards,
Oneplan