LH
Lisa H
1 reviews | Active since Aug 2019
05 Sept 2023, 12:51
Unacceptable service
I am once again not impressed by Oneplan pet insurance. My pet had surgery on Monday the 28th August. I received Autherization and sent threw the claim and invoice. Before this was done I arranged with Oneplan that the vet be paid directly and it is now 7 days later, and no payment has been made. This is unacceptable for an authorized procedure. I would like an agent to contact me with actual answers I have emailed spoken to several people and just been given the run around.
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Oneplan Insurance's replyOfficial
05 Sept 2023, 13:17Good day Lisa,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated.
We have acknowledged your complaint and escalated the matter to the relevant department, One of our consultants will be in contact with you to further discuss the matter at hand,
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Sept 2023, 13:17
Official
Good day Lisa,
Thank you for taking the time to bring this to our attention.
Thank you for taking the time to bring this to our attention.
We sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated.
We have acknowledged your complaint and escalated the matter to the relevant department, One of our consultants will be in contact with you to further discuss the matter at hand,
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan