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Pilot N

1 reviews | Active since Mar 2022

08 Mar 2022, 19:56

****ty insurance I won’t advice anyone to join

OnePlan is one of useless plan to use , I have a cover for my house content and car, but on my house content only a bed is covered and on a car they can’t even cover a windscreen.

If you ask them what you insured for , they all can’t even answer even their call Center don’t know what is covered. I’ve been with them for over a year and when I claim for my content after a breakin nothing was approved in the house .

0
Replies (3)
Oneplan Insurance
Oneplan Insurance's reply09 Mar 2022, 10:25
Official
Good day Pilot,

Thank you for taking the time to bring this to our attention. 

We sincerely apologize for the inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. 

Upon receiving the household content claim from the policy holder, our Underwriting and Compliance department reviewed the claim. At validation stage when the images were received of the vehicles and the household content, we established that there were pre-existing damages on the vehicle (Polo) which included the windscreen being damaged and the TV that the client was claiming for was never switched on, due to this we could not confirm if the TV was operational, therefore it was not validated and formed part of the exclusion list which included the windscreen. A copy of the policy schedule which included the policy exclusions was sent to the clients listed email address. 

Kindly note that as an Insurer we do not cover pre-existing damages as per our current product offering, pre-existing damages will be excluded from the offering. Our motor vehicle insurance will cover for the standard factory-fitted accessories tools and spare parts when they are fitted to the vehicle. Any extra's or modifications that is added and or done to the vehicle will be excluded at claims stage.

Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients. 

One of our consultants will be in contact with the policy holder to further discuss the matter at hand.

Kind Regards,
Oneplan
PN
Pilot N's update09 Mar 2022, 12:22
Reviewer Update
Let’s not talk about windscreen cause that all lies , I didn’t claim for windscreen I only asked if is covered and you say no.

Going to house content below is the things ****** from my house and nothing you approved so tell me what you cover on your insurance

1 Dell laptop

1 Huawei Laptop.
1 MacBook Pro
2 Meccer UPS
1 Samsung smart TV
1 IPad 3
1 watch
1 Gucci Bela and Shoe
Some clothes
Router
Grass cutter machine
1 sound bar
PlayStation 4
Babe monitor
Garage door machine


Please explain what is that you cover on your content
Oneplan Insurance
Oneplan Insurance's reply09 Mar 2022, 16:40
Official
Hi Pilot,

We do sincerely apologize for any inconvenience which has been caused. 

This matter has been fully addressed by our Complaints department in line with our internal complaints resolution policy. Kindly refer to the email correspondence that was sent to the policy holders email address, which addresses your concerns.

Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.

We once again apologize for all that you have been through. 
 
Kind Regards,
Oneplan