SS
Sonay S
1 reviews | Active since Sept 2025
30 Sept 2025, 11:38
Tshegofatso took his time getting back to me
Tshegofatso took his time getting back to me. I had to send him 4 whatsapp messages. At last I decided to phone One Plan.
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Replies (1)
Oneplan Insurance's replyOfficial
30 Sept 2025, 11:44Dear Sonay,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We have acknowledged your complaint, and have attempted to contact you to discuss the matter at hand, however, we have been unable to reach you. In the interim, we have escalated the matter to the relevant department for further investigation and to be addressed.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We have acknowledged your complaint, and have attempted to contact you to discuss the matter at hand, however, we have been unable to reach you. In the interim, we have escalated the matter to the relevant department for further investigation and to be addressed.
Once again, we apologize for any inconvenience caused and we look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply30 Sept 2025, 11:44
Official
Dear Sonay,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We have acknowledged your complaint, and have attempted to contact you to discuss the matter at hand, however, we have been unable to reach you. In the interim, we have escalated the matter to the relevant department for further investigation and to be addressed.
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been pleasant and apologize for any inconvenience. It is deeply concerning of the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with, please rest assured that this matter will looked into.
We have acknowledged your complaint, and have attempted to contact you to discuss the matter at hand, however, we have been unable to reach you. In the interim, we have escalated the matter to the relevant department for further investigation and to be addressed.
Once again, we apologize for any inconvenience caused and we look forward to restoring your faith in our services.
Kind regards,
Oneplan.