NN
Nevine N
1 reviews | Active since Nov 2024
20 Nov 2024, 11:29
Tshegofatso Matlakala was the only person who helped since Sunday, for which I am very grateful
Tshegofatso Matlakala was the only person who helped since Sunday, for which I am very grateful.This was not the first time this has happened. Every time we take our pets to the vet, the card either doesn’t work or fails to go through, forcing us to pay out of pocket. This makes me wonder if it’s done on purpose. Furthermore, claiming your money back into your private bank account is incredibly difficult, as they come up with many excuses. This raises the question: what is the point of being with an insurer if we’re paying out of pocket all the time?
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Oneplan Insurance's replyOfficial
20 Nov 2024, 12:31Dear Nevine,
Thank you for the feedback on your interaction with Tshegofatso. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience.
Kindly note that when funds are loaded onto your Onecard, you can swipe your card at the service provider, however, should you experience any issues with swiping the Onecard at a service provider, you may withdraw the funds at the till points of your nearest supermarket or an ATM. Should you wish to withdraw the funds from an ATM, please note bank charges will be applicable. Once the funds have been utilized, we will require a detailed computerized invoice and proof of payment in order for the claim to be assessed accordingly.
Should you experience any issues with uploading the invoice via the App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to send us a message on those platforms for assistance.
Thank you for being a part of the Oneplan Family,
Kind Regards,
Oneplan
Thank you for the feedback on your interaction with Tshegofatso. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience.
Kindly note that when funds are loaded onto your Onecard, you can swipe your card at the service provider, however, should you experience any issues with swiping the Onecard at a service provider, you may withdraw the funds at the till points of your nearest supermarket or an ATM. Should you wish to withdraw the funds from an ATM, please note bank charges will be applicable. Once the funds have been utilized, we will require a detailed computerized invoice and proof of payment in order for the claim to be assessed accordingly.
Should you experience any issues with uploading the invoice via the App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to send us a message on those platforms for assistance.
Thank you for being a part of the Oneplan Family,
Kind Regards,
Oneplan
Oneplan Insurance's reply20 Nov 2024, 12:31
Official
Dear Nevine,
Thank you for the feedback on your interaction with Tshegofatso. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience.
Kindly note that when funds are loaded onto your Onecard, you can swipe your card at the service provider, however, should you experience any issues with swiping the Onecard at a service provider, you may withdraw the funds at the till points of your nearest supermarket or an ATM. Should you wish to withdraw the funds from an ATM, please note bank charges will be applicable. Once the funds have been utilized, we will require a detailed computerized invoice and proof of payment in order for the claim to be assessed accordingly.
Should you experience any issues with uploading the invoice via the App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to send us a message on those platforms for assistance.
Thank you for being a part of the Oneplan Family,
Kind Regards,
Oneplan
Thank you for the feedback on your interaction with Tshegofatso. We sincerely apologize for the previous experience you had, and we appreciate the opportunity granted to restore that experience.
Kindly note that when funds are loaded onto your Onecard, you can swipe your card at the service provider, however, should you experience any issues with swiping the Onecard at a service provider, you may withdraw the funds at the till points of your nearest supermarket or an ATM. Should you wish to withdraw the funds from an ATM, please note bank charges will be applicable. Once the funds have been utilized, we will require a detailed computerized invoice and proof of payment in order for the claim to be assessed accordingly.
Should you experience any issues with uploading the invoice via the App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** / App Chat or an email can be sent to ***.
We hope that you have a pleasant experience going forward. If you need any further assistance, please don't hesitate to send us a message on those platforms for assistance.
Thank you for being a part of the Oneplan Family,
Kind Regards,
Oneplan