Tshegofatso Matlakala helped me on a Sunday morning, I was not expecting an agent to be available as this is not regular business hours

Hi Kay, 

Thank you for sharing your experience. We’re truly pleased to hear that Tshegofatso was available to assist you and provided patient, kind, and thorough support. Going the extra mile is something we value greatly, and your appreciation will certainly be shared with him. 

Kind regards, 
Oneplan.