JR
Jurgen R

1 reviews | Active since Jan 2013

22 Feb 2016, 08:27

Triplicating Account & Impossible to Cancel Policy

I signed up for OnePet on the 11th of January. My profile was triplicated on your account with the following numbers:<br> ***<br> *** (Since Removed)<br> *** (Since Removed)<br> <br> I sent my cancellation e-mails numerous times to OnePet and was supp**** an incorrect e-mail address by Kagiso M, whom I dealt with. <br> <br> I sent an e-mail to [Email Removed] within the 30 day grace period as stated in your \Policy Wording\". Your policies clearly state that if a cancellation is made within that time, that no cancellation fee is app****.<br> <br> I also have received an e-mail that my policy (***) has been amended: Inception date 1/3/2016 and that my last debit will be on the 31/3/2016. This is complete nonsense and I expect my account to be closed this month with no further debits.<br> <br> I have also asked for recordings of my phone calls which have still not been supp****. <br> <br> If this does continue and is not resolved or another debit is made against my account, I will take this further."

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply24 Feb 2016, 09:40
Official
Hello roosjurgen,

Thank you for bringing the above to our attention.

As per our telephonic discussion, please note that Policy Number:*** has been cancelled for 01/04/2016 as per our standard 30 day notice period.

I do apologise for the inconvenience caused to you.

Trust you find the above in order.

Kind Regards
Thaneshree Konar
Onepet Customer Care