1 reviews | Active since Jan 2013
Triplicating Account & Impossible to Cancel Policy
I signed up for OnePet on the 11th of January. My profile was triplicated on your account with the following numbers:<br> ***<br> *** (Since Removed)<br> *** (Since Removed)<br> <br> I sent my cancellation e-mails numerous times to OnePet and was supp**** an incorrect e-mail address by Kagiso M, whom I dealt with. <br> <br> I sent an e-mail to [Email Removed] within the 30 day grace period as stated in your \Policy Wording\". Your policies clearly state that if a cancellation is made within that time, that no cancellation fee is app****.<br> <br> I also have received an e-mail that my policy (***) has been amended: Inception date 1/3/2016 and that my last debit will be on the 31/3/2016. This is complete nonsense and I expect my account to be closed this month with no further debits.<br> <br> I have also asked for recordings of my phone calls which have still not been supp****. <br> <br> If this does continue and is not resolved or another debit is made against my account, I will take this further."
Thank you for bringing the above to our attention.
As per our telephonic discussion, please note that Policy Number:*** has been cancelled for 01/04/2016 as per our standard 30 day notice period.
I do apologise for the inconvenience caused to you.
Trust you find the above in order.
Kind Regards
Thaneshree Konar
Onepet Customer Care
Thank you for bringing the above to our attention.
As per our telephonic discussion, please note that Policy Number:*** has been cancelled for 01/04/2016 as per our standard 30 day notice period.
I do apologise for the inconvenience caused to you.
Trust you find the above in order.
Kind Regards
Thaneshree Konar
Onepet Customer Care
