Tricia Mmotsa was quick in assisting me even though it was a Sunday

Hi Liz,

Thank you for choosing Oneplan as your preferred insurance and for sharing your service experience with us. We have noted your concerns mentioned in the above escalation to improve our services and we are pleased to hear that despite the circumstances Tricia has made a lasting impression on you. We will be sure to recongize her efforts.
 

Kindly note that a detailed invoice including the doctor's stamp is required when claiming for day-to-day benefits. Once the funds have been utilized, we will require the detailed invoice for the claim to be finalized. Should you claim for a refund, we will require the proof of payment together with the detailed invoice. 

Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds on to your Onecard. 

If you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
 
Thank you for being a part of the Oneplan Family.
 
Kind Regards,
Oneplan