EKe
Erna Krüger erna
1 reviews | Active since Dec 2024
11 Dec 2024, 04:37
Too computerised! I hate not being able to ask someone all my questions and have a conversation
Too computerised! I hate not being able to ask someone all my questions and have a conversation. With you I have no choice but to find a category from 1- 5 and it does not belong there.
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Replies (1)
Oneplan Insurance's replyOfficial
11 Dec 2024, 08:34Hi Erna,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We take customer feedback seriously to improve our service and process to ensure that we meet our clients' expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you regarding the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We take customer feedback seriously to improve our service and process to ensure that we meet our clients' expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you regarding the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan
Oneplan Insurance's reply11 Dec 2024, 08:34
Official
Hi Erna,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We take customer feedback seriously to improve our service and process to ensure that we meet our clients' expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you regarding the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We take customer feedback seriously to improve our service and process to ensure that we meet our clients' expectations.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you regarding the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan