1 reviews | Active since Sept 2012
Tom, **** & Jane
They keep switching between people helping you. First it’s Tom then it’s **** then it’s Jane. There is never 1 person who stays with you and helps you answer all your questions completely. Then all your questions does not get answered completely. It either gets escalated to someone to someone to answer and you have to guess when, where or how or even if you will get your answer or otherwise the answer you get is only a short version that is coppied and pasted from a spread sheet. But when you ask them to interpret that answer into your position or your case then they can not. It seems that as if they just copy and paste just another piece from a spread sheet. It is realy not very helpful at all. When I finished talking to them I finished with more questions than with answers. I used both the chat on the app as well as the whatsapp chat. The person on the whatsapp chat promised me that a consultant will phone me to upgrade my package for my dog. Let’s see if that will happen or not.
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached and that your request was not processed in a timely manner, this is not the level of service that we aim to provide our clients with. Please rest assured that this matter will be investigated, and measures will be put in place to ensure that this does not reoccur as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached and that your request was not processed in a timely manner, this is not the level of service that we aim to provide our clients with. Please rest assured that this matter will be investigated, and measures will be put in place to ensure that this does not reoccur as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your query and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan