WB
Wessel B
1 reviews | Active since Feb 2017
19 Aug 2026, 15:32
Today is Wednesday
Today is Wednesday. The call centre was quick today. Over weekends it's very slow. That's why I give it a 3.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
19 Aug 2026, 15:48Hi Wessel,
Thank you for your feedback.
We're pleased to hear that you received quick assistance from our team. We do, however, understand your concerns regarding response times over weekends.
Please note that our teams may be inundated with calls, chats, and emails during weekends, which may result in longer wait times and delays in responding to queries during these periods. However, we do appreciate your patience and your feedback, as it helps us identify opportunities to improve our service experience.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Thank you for your feedback.
We're pleased to hear that you received quick assistance from our team. We do, however, understand your concerns regarding response times over weekends.
Please note that our teams may be inundated with calls, chats, and emails during weekends, which may result in longer wait times and delays in responding to queries during these periods. However, we do appreciate your patience and your feedback, as it helps us identify opportunities to improve our service experience.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Oneplan Insurance's reply19 Aug 2026, 15:48
Official
Hi Wessel,
Thank you for your feedback.
We're pleased to hear that you received quick assistance from our team. We do, however, understand your concerns regarding response times over weekends.
Please note that our teams may be inundated with calls, chats, and emails during weekends, which may result in longer wait times and delays in responding to queries during these periods. However, we do appreciate your patience and your feedback, as it helps us identify opportunities to improve our service experience.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Thank you for your feedback.
We're pleased to hear that you received quick assistance from our team. We do, however, understand your concerns regarding response times over weekends.
Please note that our teams may be inundated with calls, chats, and emails during weekends, which may result in longer wait times and delays in responding to queries during these periods. However, we do appreciate your patience and your feedback, as it helps us identify opportunities to improve our service experience.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.