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Mienke M

1 reviews | Active since Oct 2022

30 May 2023, 10:36

To be clear- this is about the customer assistance worker, Sibusiso, and not the company

To be clear- this is about the customer assistance worker, Sibusiso, and not the company. I am annoyed with insurance companies in general and premium increases that just happen as they seem fit after providing general and genreic answers and reason I cannot contest. I do appreciate the manner Sibusiso communicated with me 5/5, only executing a job as we all.

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply30 May 2023, 12:48
Official
Hi Mienke,

We sincerely apologize for any inconvenience caused, however, please note an increase plays an important role to ensure that we continue to provide you with the quality you have come to expect. We believe in providing the best service to our clients and fur-babies, and we are so proud of Sibusiso for assisting you in a wonderful manner, we will be sure to recognize his efforts. 
Please give our love to Rigter and Mila.
 
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
     
Kind Regards,
Oneplan