AE
Ashraf E
1 reviews | Active since Jun 2019
31 Jan 2022, 08:16
Tired of oneplan and there threats.
Will oneplan stop sending me stupid messages to pay them a lousy 61.00. They owe me 1400.00. So can I can I please have my money first before you go on like you don’t have Money. As for Keoagile Mosine and her Whatapp’s threats it is not amusing. She must first investigate before she jumps to conclusions. She has no skills of communication. As for the dentistry claim the dentist does not have a stamp. If you want I have kept the tooth that was extracted. I can send it via courier to keoagile.
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Oneplan Insurance's replyOfficial
31 Jan 2022, 09:27Good day Ashraf,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that the refund for your specialist claim will be processed and the funds that is due to you will be refunded onto your Onecard. A non-premium balance is an amount that is due to Oneplan when clients utilize more that the cover limit. This amount needs to be settled before any new claims can be loaded. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The reason for this is for auditing purposes on our side and to prevent *****. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that the refund for your specialist claim will be processed and the funds that is due to you will be refunded onto your Onecard. A non-premium balance is an amount that is due to Oneplan when clients utilize more that the cover limit. This amount needs to be settled before any new claims can be loaded. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The reason for this is for auditing purposes on our side and to prevent *****. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply31 Jan 2022, 09:27
Official
Good day Ashraf,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that the refund for your specialist claim will be processed and the funds that is due to you will be refunded onto your Onecard. A non-premium balance is an amount that is due to Oneplan when clients utilize more that the cover limit. This amount needs to be settled before any new claims can be loaded. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The reason for this is for auditing purposes on our side and to prevent *****. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that the refund for your specialist claim will be processed and the funds that is due to you will be refunded onto your Onecard. A non-premium balance is an amount that is due to Oneplan when clients utilize more that the cover limit. This amount needs to be settled before any new claims can be loaded. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The reason for this is for auditing purposes on our side and to prevent *****. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan