MA
Maryke A
1 reviews | Active since Mar 2014
21 Feb 2025, 17:21
Tired of incorrect documents needed
This is the second time that all of a sudden the documents needed to claim changes. I was always able to claim my dr's visits with a receipt that gives all the details as requested now all of a sudden an invoice is needed. I was able to claim a script with my till receipt then I needed a printed script from the pharmacy. Everytime I have to be inconvenienced to go back to the service provider to get new documentation. If a document will not be accepted the second or fouth time don't accept it in the first place.
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Oneplan Insurance's replyOfficial
21 Feb 2025, 18:44Dear Maryke ,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience you have experienced and regret the circumstances under which your Hellopeter posting reached us. We value customer feedback as it helps us improve our services and processes to better meet our clients' expectations.
Kindly note that a computer-generated detailed invoice is required when claiming for day-to-day benefits according to our Terms and Conditions. The reason for this is for auditing purposes on our side and to prevent *****. An updated policy schedule was sent in December 2024, and it includes an example of the type of invoice required. You may submit invoices via email to *** with your policy number in the subject line. Alternatively, you may send them on our WhatsApp chat line at *** and we will happily assist further.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologize for any inconvenience which has been caused.
Kind Regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience you have experienced and regret the circumstances under which your Hellopeter posting reached us. We value customer feedback as it helps us improve our services and processes to better meet our clients' expectations.
Kindly note that a computer-generated detailed invoice is required when claiming for day-to-day benefits according to our Terms and Conditions. The reason for this is for auditing purposes on our side and to prevent *****. An updated policy schedule was sent in December 2024, and it includes an example of the type of invoice required. You may submit invoices via email to *** with your policy number in the subject line. Alternatively, you may send them on our WhatsApp chat line at *** and we will happily assist further.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologize for any inconvenience which has been caused.
Kind Regards,
Oneplan.
Oneplan Insurance's reply21 Feb 2025, 18:44
Official
Dear Maryke ,
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience you have experienced and regret the circumstances under which your Hellopeter posting reached us. We value customer feedback as it helps us improve our services and processes to better meet our clients' expectations.
Kindly note that a computer-generated detailed invoice is required when claiming for day-to-day benefits according to our Terms and Conditions. The reason for this is for auditing purposes on our side and to prevent *****. An updated policy schedule was sent in December 2024, and it includes an example of the type of invoice required. You may submit invoices via email to *** with your policy number in the subject line. Alternatively, you may send them on our WhatsApp chat line at *** and we will happily assist further.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologize for any inconvenience which has been caused.
Kind Regards,
Oneplan.
Thank you for bringing this matter to our attention.
We sincerely apologize for the inconvenience you have experienced and regret the circumstances under which your Hellopeter posting reached us. We value customer feedback as it helps us improve our services and processes to better meet our clients' expectations.
Kindly note that a computer-generated detailed invoice is required when claiming for day-to-day benefits according to our Terms and Conditions. The reason for this is for auditing purposes on our side and to prevent *****. An updated policy schedule was sent in December 2024, and it includes an example of the type of invoice required. You may submit invoices via email to *** with your policy number in the subject line. Alternatively, you may send them on our WhatsApp chat line at *** and we will happily assist further.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologize for any inconvenience which has been caused.
Kind Regards,
Oneplan.