KC
Karen C
1 reviews | Active since Oct 2015
18 Oct 2021, 11:20
Time Wasting Exercise - Be Specific
We have taken photos as requested and per the policy, apparently some are not clear, they should stipulate in their message WHICH VEHICLE is being referred to, as this becomes a time consuming exercise when one has to continue taking photos and not being sure as to which vehicle pictures are not clear. We cannot be redoing this exercise continuously and for both vehicles - ensure that the vehicle is indicated for which the pictures are not clear.
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Oneplan Insurance's replyOfficial
18 Oct 2021, 13:00Good day Karen,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached us.
Kindly note email communication was sent out on the 15/10/2021 with details of the images that were required to be re-uploaded as certain images were unclear of both vehicles, therefore the validated of your vehicle was not successful. As per our telephonic discussion, we have since proceeded to send an email to your listed email address. Once we receive the required images, our Underwriting department will validate the images and provide you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached us.
Kindly note email communication was sent out on the 15/10/2021 with details of the images that were required to be re-uploaded as certain images were unclear of both vehicles, therefore the validated of your vehicle was not successful. As per our telephonic discussion, we have since proceeded to send an email to your listed email address. Once we receive the required images, our Underwriting department will validate the images and provide you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply18 Oct 2021, 13:00
Official
Good day Karen,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached us.
Kindly note email communication was sent out on the 15/10/2021 with details of the images that were required to be re-uploaded as certain images were unclear of both vehicles, therefore the validated of your vehicle was not successful. As per our telephonic discussion, we have since proceeded to send an email to your listed email address. Once we receive the required images, our Underwriting department will validate the images and provide you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for the inconvenience caused and the circumstances under which your Hellopeter posting has reached us.
Kindly note email communication was sent out on the 15/10/2021 with details of the images that were required to be re-uploaded as certain images were unclear of both vehicles, therefore the validated of your vehicle was not successful. As per our telephonic discussion, we have since proceeded to send an email to your listed email address. Once we receive the required images, our Underwriting department will validate the images and provide you with the relevant feedback.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan