1 reviews | Active since Mar 2024
****TIEST HEALTH INSURANCE!!
Dear Oneplan Health Insurance,
I'm really sorry to say that your SERVICE SUCKS as well as your customer service!
A month ago I did a request online just to check prices, but with running through the online app it requested bank details and things. Did everything and got a call back, I've mentioned that I'm not interested because it is to expensive. The end of February an amount was deducted from my account, note that I was unaware and have no medical cards or anything from Oneplan.
I've sent an email and received a Call Back from Amanda whom works in the cancellations department. Amanda has NO CLIENT COMMUNICATION SKILLS, she literally speaks over you while you're still trying to explain.
I've tried disputing the amount back to my account, and I able to meaning the company will need to refund my money. On Friday 1/03/2024 I've explained everything to Amanda and she was like dispute on your banking account my reply was I can't I will need the company to do it and she was like no problem we will cancel and complete the reversal.
Called back today and she was so disrespectful, denying the **** she told me telephonically. She has a *****y attitude and I would like her supervisor or manager to listen to the recorded phone call.
I will never promote/refer this health insurance to anybody, they're sly they're basically *****ing your cash and refusing to refund. You will sit without any legal premium and they laughing all the way to the bank.
PLEASE REFUND MY CASH OR I WILL TAKE MY REVIEW FURTHER THAN HELLOPETER!!!
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client and we do have your best interest at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value you as our client and we do have your best interest at heart.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan