Ticket#*** & Ticket#***

I don't have words to describe how I feel, all I know is I'm very angry. After receiving my Oneplan card and going through the terms and condition that came with the card I decided this is not for me. I then sent an email to the cancellation department, an agent called me tried to convince me that my OnePlan covers all I thought was exclusions and I still insisted on cancelling. I was billed end of July after I have cancelled my subscription, had to go the bank and reverse(cost incurred by me). In August I was billed again including the reversal I did in July, I sent another email yesterday to follow up on what is happening and to cancel the subscription of my retrenched staff, I received the standard response'' Dear Valued Client,

We acknowledge receipt of your cancellation request. Kindly be informed that one of our agents will be in contact with you shortly to assist you with your request.

Kind Regards, Customer Care

My next step is to contact the Ombudsman since all OnePlan cares about is deducting money and nothing else.