1 reviews | Active since Apr 2017
*** - 20.10.2026
To the advisor that has been handling my cancellation of my *** - i must say that you are the worst ever person to speak to - firstly you are as slow as ever and yopu want to tell me when i must cancel my *** - One months notice is from 20.10.2026 to 20.11.2026 not 01.12.2026 - so you better handle my cancellation properly - if there are any issues i will be taking this matter up further
Dear Sybil,
Thank you for your feedback. We understand your frustration and would like to clarify the cancellation process.
Your cancellation request was processed in accordance with the policy Terms and Conditions, as reflected on your policy schedule. The schedule states that all cancellation requests must be submitted in writing to *** and are subject to a thirty-one (31) day (one calendar month) notice period.
As your cancellation request was received on 15/10/2026, the full calendar month notice period is served during November 2026, resulting in the policy being cancelled effective 01/12/2026. The cancellation has therefore been processed correctly and in line with the policy provisions. Confirmation of the cancellation has been sent via email and SMS to the details listed on the policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We trust this clarifies the matter.
Kind regards,
Oneplan.
Dear Sybil,
Thank you for your feedback. We understand your frustration and would like to clarify the cancellation process.
Your cancellation request was processed in accordance with the policy Terms and Conditions, as reflected on your policy schedule. The schedule states that all cancellation requests must be submitted in writing to *** and are subject to a thirty-one (31) day (one calendar month) notice period.
As your cancellation request was received on 15/10/2026, the full calendar month notice period is served during November 2026, resulting in the policy being cancelled effective 01/12/2026. The cancellation has therefore been processed correctly and in line with the policy provisions. Confirmation of the cancellation has been sent via email and SMS to the details listed on the policy.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We trust this clarifies the matter.
Kind regards,
Oneplan.