L
Lorraine

1 reviews | Active since Jan 2022

18 Jan 2022, 18:56

Thought it was medic...

Thought it was medical aid

0
Replies (1)
Oneplan Insurance
Oneplan Insurance's reply18 Jan 2022, 22:24
Official
Hi Lorraine,

Thank you for sharing your experience with us. Our clients are our number one priority, and we aim to provide them with the best service possible. 
 
Kindly note as a medical insurance, our cover or benefits have specific limits applicable and there are annual cover limits on all our cover types. Certain terms and conditions are always applicable and have to be adhered to and app**** fairly for all clients. We will always have our clients’ best interests at heart as we strive to deliver an exceptional customer experience on all interactions and whilst this is a journey, we are fully committed to achieving this. 
 
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
 
Thank you for choosing Oneplan for your insurance needs.
    
Kind Regards,
Oneplan