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Alison Margaret Minnie qop

1 reviews | Active since Sept 2024

06 Sept 2024, 14:49

This is my second review of OnePlan insurance

This is my second review of OnePlan insurance. Today I'm rating my interaction with Mereshnie Dheepnarayan. I'm very impressed as she is dealing with a far more complex situation than with any another Company that I've had to deal with since I lost my husband on 25th July 2024. We are presently dealing with 2 policies instead of just 1. My deceased husband was the main member on the initial policy whereas I was the dependant on original policy. I now have a new policy where I have to become the main member. Although the issue isn't resolved yet, I'm very impressed with the communication and support that I have received. Mereshnie has reached out to me during this difficult time and I really appreciate it. Thank you

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply06 Sept 2024, 15:46
Official
Hi Alison,

We are so sorry to hear about the passing away of your spouse. Our clients are important to us and we understand your pain. Losing someone we love is the hardest thing we will ever face. Please accept our heartfelt sympathies for the loss of your loved one.
   
Thank you for taking the time to post this wonderful compliment for the service you received from Mereshnie. We are pleased to hear that besides the situation, our team was able to assist professionally and with compassion during this difficult time and that your experience was hassle-free. 

May the memories you share with your loved one forever be close to your heart. 

Thank you for choosing Oneplan as your preferred insurance for your needs. 
   
Kind Regards,
Oneplan