This is coming across as *****ulant please refund my premium.

Be careful when dealing with OnePlan Insurance. They deducted from my bank account a premium without my having an insurance policy number. I spoke with LLewellyn Snyman on the 6/04/24. We agreed my husband and i would go on the core plan and i will cancel my medical aid. He said that after 12 months I can upgrade to the Blue Plan without a waiting period. On the 10/04/24 I spoke with Selina @ the callcentre and she spoke with her manager who confirmed if i change after 12 months to the Blue Plan there will be another waiting period of 12 months. I was concerned that i cannot be without a hospital plan for another year what if i have an emergency. Selina advised that i email the cancellation department and i sent the cancellation letter on the 10/04/24. On the 11/04/24 I emailed Llewellyn to please inform his department that my policies both my husband and i with our ID numbers have been cancelled and we had no insurance policy number yet. To my dismay OnePlan has deducted a premium from my account on the 29/04/24. I contacted Llewellyn on the 30/04/24 and expressed my disappointment and their unprofessional business ethic . llewellyn advised that i send to his personal email a cancellation letter again adding that i needed to be refunded, then only i received an insurance policy number (after the deduction). He came back and I was promised in a few days it will be paid into my account. A month later and i am still waiting for my refund.