LV
Luisa V
1 reviews | Active since Jan 2020
05 Oct 2023, 09:45
Think twice before joining
Signed up with the on line special. Was meant to get a discount for 3 months. First month was fine, then second month normal premium was taken off. Had to call them to sort it out no refund offered they would only apply it to next premium. Then 4th month clients are entitled to no claim bonus as in their policy schedule it is written in your policy schedule. Now they call me to say it doesn't apply because it needs to be advertised on social media. Anything to try get out of of paying! You are misleading your customers. You are already starting on a terrible foot! I don't recommend anyone joining. I will be looking for an alternative insurance company.
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Oneplan Insurance's replyOfficial
05 Oct 2023, 14:25Dear Luisa,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
According to the promotion that we are currently running clients are offered a 30% discount on their first 2 month's premium if they sign up online. We would like to clarify that the discount is only valid for the first 2 months, and not for 3 months as indicated during the online sign-up. If a client is mistakenly charged the incorrect amount within the first 2 months, we will ensure that any necessary credits are processed accordingly.
Kindly note that the optional no‐claim bonus for online sign‐up is only available during specific campaign periods when it is advertised through media and/or advertising channels as this is stated in the policy terms and conditions. Currently, the no-claim bonus for online sign-up is not being promoted through our media channels, which is why it is not available at this time.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
According to the promotion that we are currently running clients are offered a 30% discount on their first 2 month's premium if they sign up online. We would like to clarify that the discount is only valid for the first 2 months, and not for 3 months as indicated during the online sign-up. If a client is mistakenly charged the incorrect amount within the first 2 months, we will ensure that any necessary credits are processed accordingly.
Kindly note that the optional no‐claim bonus for online sign‐up is only available during specific campaign periods when it is advertised through media and/or advertising channels as this is stated in the policy terms and conditions. Currently, the no-claim bonus for online sign-up is not being promoted through our media channels, which is why it is not available at this time.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused. Kind Regards,
Oneplan
Oneplan Insurance's reply05 Oct 2023, 14:25
Official
Dear Luisa,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
According to the promotion that we are currently running clients are offered a 30% discount on their first 2 month's premium if they sign up online. We would like to clarify that the discount is only valid for the first 2 months, and not for 3 months as indicated during the online sign-up. If a client is mistakenly charged the incorrect amount within the first 2 months, we will ensure that any necessary credits are processed accordingly.
Kindly note that the optional no‐claim bonus for online sign‐up is only available during specific campaign periods when it is advertised through media and/or advertising channels as this is stated in the policy terms and conditions. Currently, the no-claim bonus for online sign-up is not being promoted through our media channels, which is why it is not available at this time.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused. Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
According to the promotion that we are currently running clients are offered a 30% discount on their first 2 month's premium if they sign up online. We would like to clarify that the discount is only valid for the first 2 months, and not for 3 months as indicated during the online sign-up. If a client is mistakenly charged the incorrect amount within the first 2 months, we will ensure that any necessary credits are processed accordingly.
Kindly note that the optional no‐claim bonus for online sign‐up is only available during specific campaign periods when it is advertised through media and/or advertising channels as this is stated in the policy terms and conditions. Currently, the no-claim bonus for online sign-up is not being promoted through our media channels, which is why it is not available at this time.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused. Kind Regards,
Oneplan