FM
Faith M
1 reviews | Active since Feb 2025
27 Feb 2025, 10:26
Things are explained...
Things are explained differently on a fone on what's something else and the debit issue it's not on how can debit be taken later on day this is not good
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
27 Feb 2025, 11:15Hi Faith,
Thank you for reaching out to us. We sincerely apologize for any confusion caused regarding the information you received. We understand how important clear communication is, and we regret that things were not explained as expected.
Regarding the debit issue, kindly note that the initial debit date selected on the policy was the 27th of the month, and this was only changed to the 26th when you recently contacted us. The request to debit had already been submitted to your bank to be processed on 27/02/2025 when the date was changed to the 26th of the month. Please know that we are committed to providing accurate and transparent billing processes. If there is a delay or discrepancy in how the debit was processed, we would be happy to review the situation and provide clarity. Please feel free to reach out to us directly so we can assist in resolving this matter promptly.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Thank you for reaching out to us. We sincerely apologize for any confusion caused regarding the information you received. We understand how important clear communication is, and we regret that things were not explained as expected.
Regarding the debit issue, kindly note that the initial debit date selected on the policy was the 27th of the month, and this was only changed to the 26th when you recently contacted us. The request to debit had already been submitted to your bank to be processed on 27/02/2025 when the date was changed to the 26th of the month. Please know that we are committed to providing accurate and transparent billing processes. If there is a delay or discrepancy in how the debit was processed, we would be happy to review the situation and provide clarity. Please feel free to reach out to us directly so we can assist in resolving this matter promptly.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Oneplan Insurance's reply27 Feb 2025, 11:15
Official
Hi Faith,
Thank you for reaching out to us. We sincerely apologize for any confusion caused regarding the information you received. We understand how important clear communication is, and we regret that things were not explained as expected.
Regarding the debit issue, kindly note that the initial debit date selected on the policy was the 27th of the month, and this was only changed to the 26th when you recently contacted us. The request to debit had already been submitted to your bank to be processed on 27/02/2025 when the date was changed to the 26th of the month. Please know that we are committed to providing accurate and transparent billing processes. If there is a delay or discrepancy in how the debit was processed, we would be happy to review the situation and provide clarity. Please feel free to reach out to us directly so we can assist in resolving this matter promptly.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.
Thank you for reaching out to us. We sincerely apologize for any confusion caused regarding the information you received. We understand how important clear communication is, and we regret that things were not explained as expected.
Regarding the debit issue, kindly note that the initial debit date selected on the policy was the 27th of the month, and this was only changed to the 26th when you recently contacted us. The request to debit had already been submitted to your bank to be processed on 27/02/2025 when the date was changed to the 26th of the month. Please know that we are committed to providing accurate and transparent billing processes. If there is a delay or discrepancy in how the debit was processed, we would be happy to review the situation and provide clarity. Please feel free to reach out to us directly so we can assist in resolving this matter promptly.
Thank you for choosing Oneplan!
Kind regards,
Oneplan.