*******

This is the worst pet insurance company. They are happy to take your money but don't pay out your claims. I cancelled my policy with Oneplan Pet Insurance on 1 June 2020. They have taken R80 a month off my account since then for 5 months. When I emailed them asking that they stop debiting my account, the amount was changed to R60. Noe R60 has been debited for 6 months. My emails to stop taking money has been ignored. Almost a year later they wont' stop. After speaking to a customer service person, they say I cancelled one of 2 policies, I wasn't specific enough when I said, cancel my policy? Why would I cancel one of two when I made it clear I want my policies cancelled. They say, "put it in writing". I emailed numerous times. I am so frustrated with this company already. It is called ***** when someone takes money out of your account without your consent and when you have made it very clear that they need to stop. It amazing to me how good they are at taking money but aren't there when your pet needs help AND don't help you when you make a request for assistance clear. They just throw the request back at you so the issue takes longer to sort out and they can continue to debit money.