CE
Cornelia E
1 reviews | Active since May 2023
24 May 2023, 09:57
They were friendly and helpful
They were friendly and helpful. This was my first claim.
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
24 May 2023, 11:48Hi Cornelia,
Your 5-star rating on the service received from the team is highly valued. Customer service is our number one priority, and we are delighted that we made a lasting impression on you.
Kindly note that for day-to-day claims, funds can be loaded upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim for, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds that were utilized correctly. Once you have swiped your Onecard (just like swiping a debit card) at the provider, you can immediately snap and upload your documents. Invoices can be sent to us via the Oneplan App, via Whatsapp on *** or an email can be sent to ***.
Your 5-star rating on the service received from the team is highly valued. Customer service is our number one priority, and we are delighted that we made a lasting impression on you.
Kindly note that for day-to-day claims, funds can be loaded upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim for, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds that were utilized correctly. Once you have swiped your Onecard (just like swiping a debit card) at the provider, you can immediately snap and upload your documents. Invoices can be sent to us via the Oneplan App, via Whatsapp on *** or an email can be sent to ***.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply24 May 2023, 11:48
Official
Hi Cornelia,
Your 5-star rating on the service received from the team is highly valued. Customer service is our number one priority, and we are delighted that we made a lasting impression on you.
Kindly note that for day-to-day claims, funds can be loaded upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim for, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds that were utilized correctly. Once you have swiped your Onecard (just like swiping a debit card) at the provider, you can immediately snap and upload your documents. Invoices can be sent to us via the Oneplan App, via Whatsapp on *** or an email can be sent to ***.
Your 5-star rating on the service received from the team is highly valued. Customer service is our number one priority, and we are delighted that we made a lasting impression on you.
Kindly note that for day-to-day claims, funds can be loaded upfront via the Oneplan app. You can log onto your App and select the benefit you would like to claim for, and the funds will be available within 60 seconds on your Onecard. We do require a detailed invoice to ensure that the funds that were utilized correctly. Once you have swiped your Onecard (just like swiping a debit card) at the provider, you can immediately snap and upload your documents. Invoices can be sent to us via the Oneplan App, via Whatsapp on *** or an email can be sent to ***.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan