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Dear Lindy, 

Thank you for bringing this matter to our attention. 

We sincerely apologize for the inconvenience you have experienced and regret the circumstances under which your Hellopeter posting reached us. We value customer feedback as it helps us improve our services and processes to better meet our clients' expectations. 

Your complaint has been acknowledged and escalated to the relevant department for further assistance. 

We also appreciate you taking the time to speak with us regarding your concerns and sincerely apologize for the delay you encountered on our WhatsApp chat platform. The matter is under investigation and will be addressed internally to prevent similar occurrences in the future. 

Thank you for allowing us the opportunity to resolve this issue and work toward restoring your confidence in our services. 

Kind regards,
Oneplan.