LM
Lebogang M
1 reviews | Active since Nov 2020
09 Apr 2026, 10:00
They take too long to respond to WhatsApp texts
They take too long to respond to WhatsApp texts. When I try to do something for myself on the App I get error messages that are not detailed enough
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Replies (1)
Oneplan Insurance's replyOfficial
09 Apr 2026, 10:41Dear Lebogang,
Thank you for taking the time to share your concerns with us.
We sincerely apologise for the delay you've experienced on the WhatsApp chat and this matter will be investigated to avoid it happening again. Your imput is important to us and we will certainly have a look into it as it helps us improve our services and valued client's experience.
May we kindly ask that you either send an email to *** or on WhatsApp with the error messages you get when trying to utilize the mobile app, so that we may conduct a thorough investigation and assist further with addressing the matter. In your email, please include your policy information and mention that it is related to a HelloPeter complaint.
Once again, we truly apologise for the experience you've had and we look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Thank you for taking the time to share your concerns with us.
We sincerely apologise for the delay you've experienced on the WhatsApp chat and this matter will be investigated to avoid it happening again. Your imput is important to us and we will certainly have a look into it as it helps us improve our services and valued client's experience.
May we kindly ask that you either send an email to *** or on WhatsApp with the error messages you get when trying to utilize the mobile app, so that we may conduct a thorough investigation and assist further with addressing the matter. In your email, please include your policy information and mention that it is related to a HelloPeter complaint.
Once again, we truly apologise for the experience you've had and we look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply09 Apr 2026, 10:41
Official
Dear Lebogang,
Thank you for taking the time to share your concerns with us.
We sincerely apologise for the delay you've experienced on the WhatsApp chat and this matter will be investigated to avoid it happening again. Your imput is important to us and we will certainly have a look into it as it helps us improve our services and valued client's experience.
May we kindly ask that you either send an email to *** or on WhatsApp with the error messages you get when trying to utilize the mobile app, so that we may conduct a thorough investigation and assist further with addressing the matter. In your email, please include your policy information and mention that it is related to a HelloPeter complaint.
Once again, we truly apologise for the experience you've had and we look forward to restoring your faith in our services.
Kind regards,
Oneplan.
Thank you for taking the time to share your concerns with us.
We sincerely apologise for the delay you've experienced on the WhatsApp chat and this matter will be investigated to avoid it happening again. Your imput is important to us and we will certainly have a look into it as it helps us improve our services and valued client's experience.
May we kindly ask that you either send an email to *** or on WhatsApp with the error messages you get when trying to utilize the mobile app, so that we may conduct a thorough investigation and assist further with addressing the matter. In your email, please include your policy information and mention that it is related to a HelloPeter complaint.
Once again, we truly apologise for the experience you've had and we look forward to restoring your faith in our services.
Kind regards,
Oneplan.