NN
Ntsoaki N
1 reviews | Active since Mar 2025
08 Jul 2025, 08:24
They take time to re...
They take time to respond always when I needs funds but I'm paying monthly without any complaint
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
08 Jul 2025, 08:38Dear Ntsoaki,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and have noted that your policy is currently suspended due to non-payment, and due to this status, no claims can be processed on the policy. Once the premiums are up-to-date and the policy status is active, we can then assist further.
Furthermore, there are two rejected claims dated 2025/04/16 that require detailed invoices with proof of payment to be reviewed. Until these claims are sorted, we will not be able to assist with new claims on the policy. You may submit the detailed invoices with proof of payment either via WhatsApp at *** or via email to *** with your policy number in the subject line and our team will happily assist and provide feedback.
Once again, we apologize for the experience you've had and look forward to resolving the matter at hand.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and have noted that your policy is currently suspended due to non-payment, and due to this status, no claims can be processed on the policy. Once the premiums are up-to-date and the policy status is active, we can then assist further.
Furthermore, there are two rejected claims dated 2025/04/16 that require detailed invoices with proof of payment to be reviewed. Until these claims are sorted, we will not be able to assist with new claims on the policy. You may submit the detailed invoices with proof of payment either via WhatsApp at *** or via email to *** with your policy number in the subject line and our team will happily assist and provide feedback.
Once again, we apologize for the experience you've had and look forward to resolving the matter at hand.
Kind regards,
Oneplan.
Oneplan Insurance's reply08 Jul 2025, 08:38
Official
Dear Ntsoaki,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and have noted that your policy is currently suspended due to non-payment, and due to this status, no claims can be processed on the policy. Once the premiums are up-to-date and the policy status is active, we can then assist further.
Furthermore, there are two rejected claims dated 2025/04/16 that require detailed invoices with proof of payment to be reviewed. Until these claims are sorted, we will not be able to assist with new claims on the policy. You may submit the detailed invoices with proof of payment either via WhatsApp at *** or via email to *** with your policy number in the subject line and our team will happily assist and provide feedback.
Once again, we apologize for the experience you've had and look forward to resolving the matter at hand.
Kind regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have reviewed your complaint and have noted that your policy is currently suspended due to non-payment, and due to this status, no claims can be processed on the policy. Once the premiums are up-to-date and the policy status is active, we can then assist further.
Furthermore, there are two rejected claims dated 2025/04/16 that require detailed invoices with proof of payment to be reviewed. Until these claims are sorted, we will not be able to assist with new claims on the policy. You may submit the detailed invoices with proof of payment either via WhatsApp at *** or via email to *** with your policy number in the subject line and our team will happily assist and provide feedback.
Once again, we apologize for the experience you've had and look forward to resolving the matter at hand.
Kind regards,
Oneplan.