DT
Desire T
1 reviews | Active since Jun 2019
30 Dec 2025, 13:37
They reverse my fund...
They reverse my funds if I don't use all of it on an Appointment example dental visit
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Oneplan Insurance's replyOfficial
30 Dec 2025, 13:47Dear Desire,
We acknowledge your concerns and regret the frustration you experienced. After reviewing your complaint, we would like to clarify the following details regarding our claims process.
Please note that when funds are loaded for a specific appointment, such as a dental visit, they are allocated for use on that particular consultation. If the full amount is not utilised during the appointment, the unused balance is automatically reversed. This process forms part of our standard terms and conditions for the processing of claims. The reversal ensures that funds are managed accurately and fairly, and you are always welcome to request new funds should you require them for a future appointment.
We trust this clarifies the matter.
Kind regards,
Oneplan.
We acknowledge your concerns and regret the frustration you experienced. After reviewing your complaint, we would like to clarify the following details regarding our claims process.
Please note that when funds are loaded for a specific appointment, such as a dental visit, they are allocated for use on that particular consultation. If the full amount is not utilised during the appointment, the unused balance is automatically reversed. This process forms part of our standard terms and conditions for the processing of claims. The reversal ensures that funds are managed accurately and fairly, and you are always welcome to request new funds should you require them for a future appointment.
We trust this clarifies the matter.
Kind regards,
Oneplan.
Oneplan Insurance's reply30 Dec 2025, 13:47
Official
Dear Desire,
We acknowledge your concerns and regret the frustration you experienced. After reviewing your complaint, we would like to clarify the following details regarding our claims process.
Please note that when funds are loaded for a specific appointment, such as a dental visit, they are allocated for use on that particular consultation. If the full amount is not utilised during the appointment, the unused balance is automatically reversed. This process forms part of our standard terms and conditions for the processing of claims. The reversal ensures that funds are managed accurately and fairly, and you are always welcome to request new funds should you require them for a future appointment.
We trust this clarifies the matter.
Kind regards,
Oneplan.
We acknowledge your concerns and regret the frustration you experienced. After reviewing your complaint, we would like to clarify the following details regarding our claims process.
Please note that when funds are loaded for a specific appointment, such as a dental visit, they are allocated for use on that particular consultation. If the full amount is not utilised during the appointment, the unused balance is automatically reversed. This process forms part of our standard terms and conditions for the processing of claims. The reversal ensures that funds are managed accurately and fairly, and you are always welcome to request new funds should you require them for a future appointment.
We trust this clarifies the matter.
Kind regards,
Oneplan.