MT
Mpho T
1 reviews | Active since Mar 2014
13 Feb 2024, 11:25
They refuse to cancel the Policy so they can keep on taking your money
For an Insurance I find it so pathetic that you are not given a choice to cancel the cover with immediate effect. If you recently took the cover and a month later you realize it will not work for you why must you serve a one month notice. Total Nonsense. Stop debiting my account immediately. I sent a cancellation email on the 5th of Feb and I am only told the policy will only be cancelled on the 31st of March.
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Replies (1)
Oneplan Insurance's replyOfficial
13 Feb 2024, 13:17Dear Mpho,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note according to our policy schedule that was sent to your listed email address on the initial sign-up it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the cancellation request was sent after the 7-day cooling off period there is a one (1) calendar month notice period that is required.
Upon investigation, we discovered that the application for the cover was done on the 05th of January 2024, and a copy of the policy schedule was sent to your listed email address. We received your request for cancellation on the 5th of February 2024. Please note that this request was made after the 7-day cooling-off period, which means that a notice period is required for the cancellation of the policy.
As per our telephonic conversation, kindly note that your last debit order date will be the 26th of February 2024 and the cover will end on the 31st of March 2024. This is due to the one calendar month notice period that needs to be served. Confirmation of the cancelation has been sent electronically to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologize for any inconvenience caused, we are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Upon investigation, we discovered that the application for the cover was done on the 05th of January 2024, and a copy of the policy schedule was sent to your listed email address. We received your request for cancellation on the 5th of February 2024. Please note that this request was made after the 7-day cooling-off period, which means that a notice period is required for the cancellation of the policy.
As per our telephonic conversation, kindly note that your last debit order date will be the 26th of February 2024 and the cover will end on the 31st of March 2024. This is due to the one calendar month notice period that needs to be served. Confirmation of the cancelation has been sent electronically to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologize for any inconvenience caused, we are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Oneplan Insurance's reply13 Feb 2024, 13:17
Official
Dear Mpho,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note according to our policy schedule that was sent to your listed email address on the initial sign-up it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account. If the cancellation request was sent after the 7-day cooling off period there is a one (1) calendar month notice period that is required.
Upon investigation, we discovered that the application for the cover was done on the 05th of January 2024, and a copy of the policy schedule was sent to your listed email address. We received your request for cancellation on the 5th of February 2024. Please note that this request was made after the 7-day cooling-off period, which means that a notice period is required for the cancellation of the policy.
As per our telephonic conversation, kindly note that your last debit order date will be the 26th of February 2024 and the cover will end on the 31st of March 2024. This is due to the one calendar month notice period that needs to be served. Confirmation of the cancelation has been sent electronically to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologize for any inconvenience caused, we are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Upon investigation, we discovered that the application for the cover was done on the 05th of January 2024, and a copy of the policy schedule was sent to your listed email address. We received your request for cancellation on the 5th of February 2024. Please note that this request was made after the 7-day cooling-off period, which means that a notice period is required for the cancellation of the policy.
As per our telephonic conversation, kindly note that your last debit order date will be the 26th of February 2024 and the cover will end on the 31st of March 2024. This is due to the one calendar month notice period that needs to be served. Confirmation of the cancelation has been sent electronically to your listed email address.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We once again apologize for any inconvenience caused, we are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan