MM
Mildred M
1 reviews | Active since May 2026
19 May 2026, 09:38
They must improve on...
They must improve on approving our scriped medicine you need to send proofs more than ten times for them to approve
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Replies (1)
Oneplan Insurance's replyOfficial
19 May 2026, 10:35Dear Mildred,
Thank you for taking the time to share your experience with us. We’re very sorry to hear about the frustration you’ve experienced with the approval of your claim.
Thank you for taking the time to share your experience with us. We’re very sorry to hear about the frustration you’ve experienced with the approval of your claim.
We understand how important it is for this process to be quick, simple, and hassle‑free, and we sincerely regret that you felt you had to submit the detailed invoice multiple times before the claim was reviewed. That is not the standard of efficiency or convenience we aim to provide.
Your feedback is extremely valuable, as it helps us identify gaps in our processes. We will ensure that this concern is escalated to the relevant teams to review how documentation is handled and how we can make the approval process more streamlined and user‑friendly.
Thank you again for bringing this to our attention. We appreciate your patience and your support, and we remain committed to improving your experience with Oneplan.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply19 May 2026, 10:35
Official
Dear Mildred,
Thank you for taking the time to share your experience with us. We’re very sorry to hear about the frustration you’ve experienced with the approval of your claim.
Thank you for taking the time to share your experience with us. We’re very sorry to hear about the frustration you’ve experienced with the approval of your claim.
We understand how important it is for this process to be quick, simple, and hassle‑free, and we sincerely regret that you felt you had to submit the detailed invoice multiple times before the claim was reviewed. That is not the standard of efficiency or convenience we aim to provide.
Your feedback is extremely valuable, as it helps us identify gaps in our processes. We will ensure that this concern is escalated to the relevant teams to review how documentation is handled and how we can make the approval process more streamlined and user‑friendly.
Thank you again for bringing this to our attention. We appreciate your patience and your support, and we remain committed to improving your experience with Oneplan.
Kind regards,
Oneplan.
Kind regards,
Oneplan.