U
Unknown
1 reviews | Active since Jun 2025
02 Jun 2025, 17:05
They have taken
They have taken. One year to sort out on claim. And one month with a recent claim. Unhappy. 😨👎🫤🫵
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Replies (1)
Oneplan Insurance's replyOfficial
02 Jun 2025, 17:49Dear Unknown,
Thank you for bringing this matter to our attention. We take client feedback seriously and are committed to maintaining the highest standards of service.
We sincerely regret any frustration caused by the experience you've had with our services.
Upon review of your complaint, we have attempted to access a policy using your information in order to investigate the matter and assist further, however, we have been unable to locate one.
In order for us to have a look into the matter, may we kindly request that you send us an email to *** with your policy number in the subject line and please mention that the email is related to a HelloPeter Complaint. Once we have your information and have access to your policy, we will have a look into your claims and assist further.
We look forward to getting in touch and resolving the matter urgently as we would not want to cause any further frustration.
We truly regret any frustration this situation may have caused, and look forward to resolving the matter.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention. We take client feedback seriously and are committed to maintaining the highest standards of service.
We sincerely regret any frustration caused by the experience you've had with our services.
Upon review of your complaint, we have attempted to access a policy using your information in order to investigate the matter and assist further, however, we have been unable to locate one.
In order for us to have a look into the matter, may we kindly request that you send us an email to *** with your policy number in the subject line and please mention that the email is related to a HelloPeter Complaint. Once we have your information and have access to your policy, we will have a look into your claims and assist further.
We look forward to getting in touch and resolving the matter urgently as we would not want to cause any further frustration.
We truly regret any frustration this situation may have caused, and look forward to resolving the matter.
Kind regards,
Oneplan.
Oneplan Insurance's reply02 Jun 2025, 17:49
Official
Dear Unknown,
Thank you for bringing this matter to our attention. We take client feedback seriously and are committed to maintaining the highest standards of service.
We sincerely regret any frustration caused by the experience you've had with our services.
Upon review of your complaint, we have attempted to access a policy using your information in order to investigate the matter and assist further, however, we have been unable to locate one.
In order for us to have a look into the matter, may we kindly request that you send us an email to *** with your policy number in the subject line and please mention that the email is related to a HelloPeter Complaint. Once we have your information and have access to your policy, we will have a look into your claims and assist further.
We look forward to getting in touch and resolving the matter urgently as we would not want to cause any further frustration.
We truly regret any frustration this situation may have caused, and look forward to resolving the matter.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention. We take client feedback seriously and are committed to maintaining the highest standards of service.
We sincerely regret any frustration caused by the experience you've had with our services.
Upon review of your complaint, we have attempted to access a policy using your information in order to investigate the matter and assist further, however, we have been unable to locate one.
In order for us to have a look into the matter, may we kindly request that you send us an email to *** with your policy number in the subject line and please mention that the email is related to a HelloPeter Complaint. Once we have your information and have access to your policy, we will have a look into your claims and assist further.
We look forward to getting in touch and resolving the matter urgently as we would not want to cause any further frustration.
We truly regret any frustration this situation may have caused, and look forward to resolving the matter.
Kind regards,
Oneplan.