LL
Laura L
1 reviews | Active since Apr 2022
14 Apr 2022, 19:21
They have sent my partner and I around in circles, filled with empty promises and false hope
They have sent my partner and I around in circles, filled with empty promises and false hope. They promise to pay for vet bills up front. Not once has this materialised. I have had to pay out of pocket and some times not even be paid out, and when querying this I was told that it was a miscommunication and I did not understand
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Oneplan Insurance's replyOfficial
14 Apr 2022, 20:23Good evening Laura,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that we have 4 different plan types on our pet product, which includes the Accident plan, Hospital plan, Classic plan and Super plan. Our pet plans are specially designed to cater for our clients’ individual needs. The Classic and Super Plans offers comprehensive cover for day-to-day benefits as well as in-hospital benefits and funds are loaded onto the Onecard for your day-to-day benefits. Your fur-baby will receive cover based on the plan type that he/she is covered on.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that we have 4 different plan types on our pet product, which includes the Accident plan, Hospital plan, Classic plan and Super plan. Our pet plans are specially designed to cater for our clients’ individual needs. The Classic and Super Plans offers comprehensive cover for day-to-day benefits as well as in-hospital benefits and funds are loaded onto the Onecard for your day-to-day benefits. Your fur-baby will receive cover based on the plan type that he/she is covered on.
We have acknowledged your complaint and we would like to assist further in this regard. We will require the policy details to further investigate the matter. Kindly provide us with the policy number or the policy owners ID number so we may assist further.
Kind Regards,
Oneplan
Kind Regards,
Oneplan
Oneplan Insurance's reply14 Apr 2022, 20:23
Official
Good evening Laura,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that we have 4 different plan types on our pet product, which includes the Accident plan, Hospital plan, Classic plan and Super plan. Our pet plans are specially designed to cater for our clients’ individual needs. The Classic and Super Plans offers comprehensive cover for day-to-day benefits as well as in-hospital benefits and funds are loaded onto the Onecard for your day-to-day benefits. Your fur-baby will receive cover based on the plan type that he/she is covered on.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that we have 4 different plan types on our pet product, which includes the Accident plan, Hospital plan, Classic plan and Super plan. Our pet plans are specially designed to cater for our clients’ individual needs. The Classic and Super Plans offers comprehensive cover for day-to-day benefits as well as in-hospital benefits and funds are loaded onto the Onecard for your day-to-day benefits. Your fur-baby will receive cover based on the plan type that he/she is covered on.
We have acknowledged your complaint and we would like to assist further in this regard. We will require the policy details to further investigate the matter. Kindly provide us with the policy number or the policy owners ID number so we may assist further.
Kind Regards,
Oneplan
Kind Regards,
Oneplan