pP
pathers P
1 reviews | Active since Mar 2017
18 Dec 2024, 12:09
They have not let me down yet in covering my pet
They have not let me down yet in covering my pet. Although I do believe that a concerted effort is needed on the time that it takes to respond to WhatsApp message. I am supposed to wait indefinitely for them to respond but they are impatient and will often end the conversation if I ...the client... takes too long to respond to their messages
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Oneplan Insurance's replyOfficial
18 Dec 2024, 13:41Hi Thasegan,
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. Our clients and fur-babies are important to us, and we aim to always provide them with the best service possible. We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries promptly.
Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team at *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. Our clients and fur-babies are important to us, and we aim to always provide them with the best service possible. We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries promptly.
Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team at *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply18 Dec 2024, 13:41
Official
Hi Thasegan,
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. Our clients and fur-babies are important to us, and we aim to always provide them with the best service possible. We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries promptly.
Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team at *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. Our clients and fur-babies are important to us, and we aim to always provide them with the best service possible. We sincerely apologize for any delay in response that you may have experienced as we always attempt to attend to all queries promptly.
Kindly note that should you experience any issues on our Whatsapp platform, we have alternative options for clients to utilize. You may send a "call me back" request directly from the Oneplan App and one of our friendly consultants will be in contact with the client, you could also contact our Customer Service Team at *** or an email can be sent to *** and one of our friendly consultants will be able to assist you.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan