RR
Rob R
1 reviews | Active since Nov 2009
08 Oct 2024, 16:57
They have no idea what they are doing
They have no idea what they are doing. They are telling me one thing then another. They go silent for days, tell you something else and then revert to the first option they spoke of. We have a dying dog, and they are only adding to this distressing situation. Very disappointing
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Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
09 Oct 2024, 11:41Hi Rob,
We are truly sorry to hear about the experience you’ve had with our services and deeply regret the disappointment it caused. Please accept our heartfelt apologies during what we know is already a difficult time.
We are truly sorry to hear about the experience you’ve had with our services and deeply regret the disappointment it caused. Please accept our heartfelt apologies during what we know is already a difficult time.
Our claims department has been in contact with you and will continue to provide support and updates regarding your claim. We're also thankful that you took the time to speak with us and are relieved to know that we could offer you some comfort during this critical moment.
We wish both you and Buddy all the best, and we hope to rebuild a strong and positive relationship moving forward.
Kind regards,
Oneplan
Oneplan
Oneplan Insurance's reply09 Oct 2024, 11:41
Official
Hi Rob,
We are truly sorry to hear about the experience you’ve had with our services and deeply regret the disappointment it caused. Please accept our heartfelt apologies during what we know is already a difficult time.
We are truly sorry to hear about the experience you’ve had with our services and deeply regret the disappointment it caused. Please accept our heartfelt apologies during what we know is already a difficult time.
Our claims department has been in contact with you and will continue to provide support and updates regarding your claim. We're also thankful that you took the time to speak with us and are relieved to know that we could offer you some comfort during this critical moment.
We wish both you and Buddy all the best, and we hope to rebuild a strong and positive relationship moving forward.
Kind regards,
Oneplan
Oneplan
RR
Rob R's updateReviewer Update
11 Oct 2024, 07:11After call from Kim Street, she has restored my faith in OnePlan, giving us something that we were not even expecting. A huge thankyou to all who made this happen!
RR
Rob R's update11 Oct 2024, 07:11
Reviewer Update
After call from Kim Street, she has restored my faith in OnePlan, giving us something that we were not even expecting. A huge thankyou to all who made this happen!