J
Jason
1 reviews | Active since Apr 2025
04 Apr 2025, 13:48
They have different ...
They have different stories when i claim my refund or when i want to load funds to go to the gp.
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Replies (1)
Oneplan Insurance's replyOfficial
04 Apr 2025, 15:32Dear Jason,
Thank you for bringing this matter to our attention. We take client feedback seriously and are committed to maintaining the highest standards of service.
We sincerely regret any frustration caused by the experience you've had with our services and appreciate the opportunity to clarify the matter.
As per communication on WhatsApp and email, the General Practitioner refund claim could not be processed as the date on the invoice and proof of payment shows that the consultation took place on 27/03/2025 while you were still within the 30-day waiting period for the General Practitioner benefit as your policy inception date is 2025/03/01.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We truly regret any frustration this situation may have caused, and hope to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention. We take client feedback seriously and are committed to maintaining the highest standards of service.
We sincerely regret any frustration caused by the experience you've had with our services and appreciate the opportunity to clarify the matter.
As per communication on WhatsApp and email, the General Practitioner refund claim could not be processed as the date on the invoice and proof of payment shows that the consultation took place on 27/03/2025 while you were still within the 30-day waiting period for the General Practitioner benefit as your policy inception date is 2025/03/01.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We truly regret any frustration this situation may have caused, and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply04 Apr 2025, 15:32
Official
Dear Jason,
Thank you for bringing this matter to our attention. We take client feedback seriously and are committed to maintaining the highest standards of service.
We sincerely regret any frustration caused by the experience you've had with our services and appreciate the opportunity to clarify the matter.
As per communication on WhatsApp and email, the General Practitioner refund claim could not be processed as the date on the invoice and proof of payment shows that the consultation took place on 27/03/2025 while you were still within the 30-day waiting period for the General Practitioner benefit as your policy inception date is 2025/03/01.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We truly regret any frustration this situation may have caused, and hope to restore your experience with our services.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention. We take client feedback seriously and are committed to maintaining the highest standards of service.
We sincerely regret any frustration caused by the experience you've had with our services and appreciate the opportunity to clarify the matter.
As per communication on WhatsApp and email, the General Practitioner refund claim could not be processed as the date on the invoice and proof of payment shows that the consultation took place on 27/03/2025 while you were still within the 30-day waiting period for the General Practitioner benefit as your policy inception date is 2025/03/01.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
We truly regret any frustration this situation may have caused, and hope to restore your experience with our services.
Kind regards,
Oneplan.