They engage in false advertising, and even when I canceled my insurance with them, they continued deducting money from my bank account

Dear Andre, 

Thank you for bringing this matter to our attention. 

We sincerely apologize for the circumstances surrounding your Hellopeter posting and the inconvenience this has caused. Please be assured that we take customer feedback seriously, using it to continually improve our services and processes to ensure we meet our clients' expectations. Your satisfaction is important to us, and we value you as our client. 

We have reviewed your complaint and noted that your policy has been canceled as of 01/03/2025 and a request to refund the premiums collected has been escalated for urgent processing. 

Oneplan is committed to adhering to its TCF principles, taking all reasonable steps to ensure fair and equal treatment for all our clients. 

Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding. 

Kind regards,
Oneplan.