DR
Danie R
1 reviews | Active since Oct 2021
06 Oct 2021, 08:32
They don't know who are covered
We have been with One Plan for over a year now and they are not sure which of our dogs are covered. We are paying for 3 dog and all we see on the App is 2. When we e-mailed them to assist, they responded and said only one dog is covered. Best part is 2 separate debit orders going off. First with the commencement date, and now this. So basically, we've paid for a policy where we just didn't get any cover. It's getting ridiculous now!
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Oneplan Insurance's replyOfficial
06 Oct 2021, 10:39Good day Danie,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached, please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached, please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply06 Oct 2021, 10:39
Official
Good day Danie,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached, please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
From the outset we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for the inconvenience that we have caused you.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached, please rest assured that this matter will be investigated, as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our telephonic discussion, thank you for allowing us to investigate the matter. We will revert to you with the relevant feedback.
Once again, we apologize for the inconvenience caused and we hope to have this matter resolved as soon as possible.
Kind Regards,
Oneplan