PP
Piper P
1 reviews | Active since Oct 2025
18 Feb 2026, 14:38
They are so slow and...
They are so slow and i have repeatedly ask for recordings of a call that they wont guve me i Payed R620 for my first month for one dog when i was told it would be R315 for the first month....not a fan will be leaving one plan no one communicates or gets anything done right i also have gotten no updates about the oneplan card being sent really not a good company anymore i used to love oneplan had my previous pets with you gugs but will be moving my dogs somewhere else
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Oneplan Insurance's replyOfficial
18 Feb 2026, 15:51Dear Piper ,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. We apologise for any inconvenience this may have caused.
Kindly note that we have attempted to contact you numerous times on the phone number listed to discuss the matter, however, all calls go straight to voicemail. Kindly note that the new policy registered where your fur baby was covered has been cancelled and a full refund has been processed for the funds paid toward the premium.
We hope this clarifies the matter and hope to restore your experience with our services.
Kind regards,
Oneplan.
Kindly note that we have attempted to contact you numerous times on the phone number listed to discuss the matter, however, all calls go straight to voicemail. Kindly note that the new policy registered where your fur baby was covered has been cancelled and a full refund has been processed for the funds paid toward the premium.
We hope this clarifies the matter and hope to restore your experience with our services.
Kind regards,
Oneplan.
Oneplan Insurance's reply18 Feb 2026, 15:51
Official
Dear Piper ,
Thank you for bringing this matter to our attention.
We acknowledge receipt of your complaint and note your dissatisfaction. We apologise for any inconvenience this may have caused.
Kindly note that we have attempted to contact you numerous times on the phone number listed to discuss the matter, however, all calls go straight to voicemail. Kindly note that the new policy registered where your fur baby was covered has been cancelled and a full refund has been processed for the funds paid toward the premium.
We hope this clarifies the matter and hope to restore your experience with our services.
Kind regards,
Oneplan.
Kindly note that we have attempted to contact you numerous times on the phone number listed to discuss the matter, however, all calls go straight to voicemail. Kindly note that the new policy registered where your fur baby was covered has been cancelled and a full refund has been processed for the funds paid toward the premium.
We hope this clarifies the matter and hope to restore your experience with our services.
Kind regards,
Oneplan.