They are not honest ...

Dear Kelebogile, 

Thank you for taking the time to bring this matter to our attention. 

We regret the circumstances under which your correspondence reached us and sincerely apologise for any inconvenience caused. Please be assured that we take all customer feedback seriously, as it enables us to continuously improve our service delivery and processes to better meet our clients’ expectations. 

We acknowledge receipt of your complaint and will be in contact with you to discuss the matter at hand so that we may address your concerns. 

We once again apologise for the inconvenience experienced and appreciate your cooperation as we work toward a resolution. 

Kind regards, 
Oneplan.