lj
liesel joshua-scheepers
1 reviews | Active since Jun 2017
22 Oct 2024, 16:48
There was a delay in my claim due to a lack of communication from Oneplan
There was a delay in my claim due to a lack of communication from Oneplan. Today, I followed up on a claim after the 14-day wait to find that some things about a previous claim were omitted. Khoza Cate escalated and provided me with the info I needed 7 months ago. Although responses were very delayed, I was assisted, and all my questions answered. 3 stars is for the company, not the agent.
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Oneplan Insurance's replyOfficial
22 Oct 2024, 16:55Hi Liesel,
Thank you for sharing your service experience with us. We sincerely apologize for any hassles that you may experience; we have noted your concerns mentioned in the above escalation and we will use them to improve our customer service. Our clients are important to us and we appreciate the opportunity granted to restore the experience. We are glad to hear that despite the circumstances, Cate was able to create a memorable experience for you and we will be sure to recognize her efforts.
Thank you for sharing your service experience with us. We sincerely apologize for any hassles that you may experience; we have noted your concerns mentioned in the above escalation and we will use them to improve our customer service. Our clients are important to us and we appreciate the opportunity granted to restore the experience. We are glad to hear that despite the circumstances, Cate was able to create a memorable experience for you and we will be sure to recognize her efforts.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan
Oneplan Insurance's reply22 Oct 2024, 16:55
Official
Hi Liesel,
Thank you for sharing your service experience with us. We sincerely apologize for any hassles that you may experience; we have noted your concerns mentioned in the above escalation and we will use them to improve our customer service. Our clients are important to us and we appreciate the opportunity granted to restore the experience. We are glad to hear that despite the circumstances, Cate was able to create a memorable experience for you and we will be sure to recognize her efforts.
Thank you for sharing your service experience with us. We sincerely apologize for any hassles that you may experience; we have noted your concerns mentioned in the above escalation and we will use them to improve our customer service. Our clients are important to us and we appreciate the opportunity granted to restore the experience. We are glad to hear that despite the circumstances, Cate was able to create a memorable experience for you and we will be sure to recognize her efforts.
Should you need any further assistance, our Whatsapp Team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on ***.
Thank you for being a part of the Oneplan Family.
Kind Regards,
Oneplan