AT
Abri T

1 reviews | Active since Sept 2011

21 Sept 2017, 14:01

There service is damaging your health

Besides being with them a few year, I can just report of the absolute bad service they have. There so-called online claim processing sucks to say the least, and if you open a call (email), your automated response of promising to contact you never happen. They have not called me for one such case thou I opened many. It became so bad, that I cancelled my policy with them, after not response to my emails. Claims they should have paid me, could not be process because their web keep on giving me error messages and the sms telling me to load again. In the meantime, they do not recognize the file format and if you try other, with now success. When you submit them via email, nothing happens. If you complain about it, via email, they promise to contact you. It never happens They still have money on a card they give, which I cannot get out, because they do not respond. Please stay away from them as far as possible, for your own health!

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Replies (3)
Oneplan Insurance
Oneplan Insurance's reply21 Sept 2017, 14:54
Official

Hi Abri,

Thank you so much for taking our call.

It is very concerning to hear about your bad experience with us. All the issues you have raised will be addressed. We sincerely apologize for the inconvenience caused and have processed all your refunds back to your account. Taking into account the upcoming public holiday, the funds will be available by Thursday next week.

Regards,

The Oneplan Team

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Abri T's update21 Sept 2017, 15:59
Reviewer Update
It is just a pity that one must revert to something like Hello Peter to get a proper response from you. I will however check, of cause not possible on your website now, because my access have been revoked) if you also refund me for the so-called "Proof" I send to you via email. Let's now see and wait for next Thursday to see if I receive the funds.
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Abri T's update29 Sept 2017, 12:53
Reviewer Update
So a week has passed. Nothing yet in my bank account. Can I have a update please. Thanks Abrie