ST
Sithembiso T
1 reviews | Active since Aug 2022
22 Dec 2025, 16:35
There are agents who...
There are agents who give me wrong information and then I have to take out my frustrations on another agent and blame One Plan as a whole when it's not, Julian really helped me with everything which was not sorted out from long ago, I was really angry and even thought of canceling my mother's membership and mines.
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Oneplan Insurance's replyOfficial
22 Dec 2025, 19:03Dear Sithembiso,
Thank you for taking the time to share your experience with us.
We’re truly sorry for the frustration you went through due to receiving incorrect information previously, and we completely understand how upsetting that can be. That is certainly not the standard of service we aim to provide.
We’re very pleased to hear, however, that Julian was able to step in, assist you thoroughly, and resolve matters that had been outstanding for some time. His support in a difficult moment is greatly appreciated, and we’ll be sure to share your feedback with him.
Your honesty is important to us, and we value the opportunity to restore your confidence in Oneplan. We’re grateful that you gave us the chance to make things right and truly appreciate your continued trust.
Kind regards,
Oneplan.
Thank you for taking the time to share your experience with us.
We’re truly sorry for the frustration you went through due to receiving incorrect information previously, and we completely understand how upsetting that can be. That is certainly not the standard of service we aim to provide.
We’re very pleased to hear, however, that Julian was able to step in, assist you thoroughly, and resolve matters that had been outstanding for some time. His support in a difficult moment is greatly appreciated, and we’ll be sure to share your feedback with him.
Your honesty is important to us, and we value the opportunity to restore your confidence in Oneplan. We’re grateful that you gave us the chance to make things right and truly appreciate your continued trust.
Kind regards,
Oneplan.
Oneplan Insurance's reply22 Dec 2025, 19:03
Official
Dear Sithembiso,
Thank you for taking the time to share your experience with us.
We’re truly sorry for the frustration you went through due to receiving incorrect information previously, and we completely understand how upsetting that can be. That is certainly not the standard of service we aim to provide.
We’re very pleased to hear, however, that Julian was able to step in, assist you thoroughly, and resolve matters that had been outstanding for some time. His support in a difficult moment is greatly appreciated, and we’ll be sure to share your feedback with him.
Your honesty is important to us, and we value the opportunity to restore your confidence in Oneplan. We’re grateful that you gave us the chance to make things right and truly appreciate your continued trust.
Kind regards,
Oneplan.
Thank you for taking the time to share your experience with us.
We’re truly sorry for the frustration you went through due to receiving incorrect information previously, and we completely understand how upsetting that can be. That is certainly not the standard of service we aim to provide.
We’re very pleased to hear, however, that Julian was able to step in, assist you thoroughly, and resolve matters that had been outstanding for some time. His support in a difficult moment is greatly appreciated, and we’ll be sure to share your feedback with him.
Your honesty is important to us, and we value the opportunity to restore your confidence in Oneplan. We’re grateful that you gave us the chance to make things right and truly appreciate your continued trust.
Kind regards,
Oneplan.