Thembekazi Mbalane is the person that was assisting me and she/he has been great in understanding my questions and responding them

Hi Tshepo,

Thank you for sharing your service experience with us and complimenting Thembekazi on her excellent customer service. We strive to achieve this in every single interaction, and we are delighted that we were able to create a memorable experience for you.
  
We are glad to have been with you for the past 2 years and look forward to an even longer and more fruitful relationship. 

Kind Regards,
Oneplan