CB
Carole B
1 reviews | Active since Jan 2020
24 Oct 2022, 13:46
Their customer service has been disgusting, they have lacked sorely in their client communication during the past 3 months at a time you would expect their service to be exemplary
Their customer service has been disgusting, they have lacked sorely in their client communication during the past 3 months at a time you would expect their service to be exemplary. I don't not recommend them to anyone including family friends nor any pet owner. They expect you do their role and find our and investigate their systems. I was told by a consultant to go to social media to complain about their appalling service after my beloved furkid past away from a battle with cancer. Trying to claim hospital benefit was a nightmare as it was supposed to know that they only pay hospital benefit if an IV is inserted. I ended up footing most of the bill. They are disgusting.
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Oneplan Insurance's replyOfficial
24 Oct 2022, 15:49Good day Carole,
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Oct 2022, 15:49
Official
Good day Carole,
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
It is deeply concerning of the circumstances under which your Hellopeter posting has reached us. Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated, as we do value all our clients.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority.
Once again apologize for any inconvenience caused and hope to restore the experience.
Kind Regards,
Oneplan