KP
Kehrisha P
1 reviews | Active since Aug 2022
18 Aug 2022, 19:25
The worst service from Claims
No matter how many times I advise the claims consultant that the receipt I received from the spca for neutering is the only thing I have they still push for an invoice when the proof that my dog was sterilised is on the Damn card from the vet with the date.
This is by far the ****tiest service I’ve received from any insurance company. I’ve even told them to call the Brakpan SPCA to confirm because I have nothing to hide!
Helpful (0)
Replies (4)0
Replies (4)
Oneplan Insurance's replyOfficial
19 Aug 2022, 08:00Good day Kehrisha,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Kindly note that we will require a detailed invoice for claims to be processed accordingly. The statement will need to include the details of the Vet/SPCA, the Vat registration number, it must include the pet's name, the services rendered and the amount. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds on to your Onecard.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Kindly note that we will require a detailed invoice for claims to be processed accordingly. The statement will need to include the details of the Vet/SPCA, the Vat registration number, it must include the pet's name, the services rendered and the amount. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds on to your Onecard.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply19 Aug 2022, 08:00
Official
Good day Kehrisha,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Kindly note that we will require a detailed invoice for claims to be processed accordingly. The statement will need to include the details of the Vet/SPCA, the Vat registration number, it must include the pet's name, the services rendered and the amount. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds on to your Onecard.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience which has been caused and for the circumstances under which your Hellopeter posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
Kindly note that we will require a detailed invoice for claims to be processed accordingly. The statement will need to include the details of the Vet/SPCA, the Vat registration number, it must include the pet's name, the services rendered and the amount. Should you wish to load funds for another day-to-day claim, we would require for the previous claims to be concluded before loading any further claims. The reason for this is for auditing purposes on our side and to prevent ***** as funds are loaded within 60 seconds on to your Onecard.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
We have acknowledged your complaint and we have escalated the matter to the relevant department. This matter has been dealt as a priority; one of our consultants will be in contact with you.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
KP
Kehrisha P's updateReviewer Update
19 Aug 2022, 08:10You guys keep calling for two seconds and then cut!??
Just because you want proof that you’ve attempted to contact the complainant
Absolutely terrible
Just because you want proof that you’ve attempted to contact the complainant
Absolutely terrible
KP
Kehrisha P's update19 Aug 2022, 08:10
Reviewer Update
You guys keep calling for two seconds and then cut!??
Just because you want proof that you’ve attempted to contact the complainant
Absolutely terrible
Just because you want proof that you’ve attempted to contact the complainant
Absolutely terrible
Oneplan Insurance's replyOfficial
19 Aug 2022, 08:39Good day Kehrisha,
Thank you for reaching out to us.
We have attempted to contacted you however it may have been that our calls to you were being blocked. We have since proceeded to contact the SPCA and once we receive the relevant information we will inform you.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for reaching out to us.
We have attempted to contacted you however it may have been that our calls to you were being blocked. We have since proceeded to contact the SPCA and once we receive the relevant information we will inform you.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply19 Aug 2022, 08:39
Official
Good day Kehrisha,
Thank you for reaching out to us.
We have attempted to contacted you however it may have been that our calls to you were being blocked. We have since proceeded to contact the SPCA and once we receive the relevant information we will inform you.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for reaching out to us.
We have attempted to contacted you however it may have been that our calls to you were being blocked. We have since proceeded to contact the SPCA and once we receive the relevant information we will inform you.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
KP
Kehrisha P's updateReviewer Update
19 Aug 2022, 10:27Hello, no calls have been blocked nor do I have true caller.
I have the number saved and tried to answer when you called.
You can contact me at one this afternoon.
Thanks,
I have the number saved and tried to answer when you called.
You can contact me at one this afternoon.
Thanks,
KP
Kehrisha P's update19 Aug 2022, 10:27
Reviewer Update
Hello, no calls have been blocked nor do I have true caller.
I have the number saved and tried to answer when you called.
You can contact me at one this afternoon.
Thanks,
I have the number saved and tried to answer when you called.
You can contact me at one this afternoon.
Thanks,